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Required Technical Expertise to Implement Sage Alerts & Workflow
Sage Alerts & Workflow is a technically-sophisticated product; as such, it is imperative that its installation and configuration be conducted by persons who have expertise in Windows, O/S, security, and database management. This includes:
Database management, ODBC configuration, joining tables, and database views.
Windows-related functionality, including the creation of Windows user accounts, UAC settings, Windows services, accessing the registry, and creating network “shares” and UNC paths.
Available ports, system security (firewall, spam filters, etc.)
Email protocols (which protocol your organization uses), and its underlying requirements (such as authentication)
Crystal report designing (if Sage Alerts & Workflow will be used to generate and deliver Crystal reports)
Due to information privacy security issues, Vineyardsoft’s Technical Support department cannot themselves log into and/or make changes to components that impact the security of a client’s operating system (such as the system registry).
If you do not have the above expertise, please contact Vineyardsoft Corporation (firstname.lastname@example.org) and we will provide you with a list of Sage Alerts & Workflow Business Partners who can work with you to implement the Sage Alerts & Workflow solution.
And please read the following document for information on Sage Alerts & Workflow Tech Support response times, hours of operation, and available support services.
Vineyardsoft Support Services (PDF)